CNET reported on December 21, 2005: A Salesforce.com outage lasting nearly a day cut off access to critical business data for many of the company's customers on Tuesday in what appears to be Salesforce's most severe service disruption to date.
Salesforce, which has been growing rapidly, has undertaken efforts to bolster its computing infrastructure. For instance, it has configured its database to run on four different computers so if a machine fails, others will pick up the slack, Francis said. But the "failover" feature didn't prevent Tuesday's problems.
Salesforce's database supplier helped to restore service, Francis said. While he declined to identify who that supplier was, he did identify Oracle as Salesforce's biggest database supplier.
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